Shipping policy
Shipping Policy
Effective Date: 14 August 2026
At Hi Shroomz™, operated by Han Agri Innovations Pvt. Ltd., we are committed to making the fulfilment and delivery of every order as clear, reliable, and transparent as possible.
This Shipping Policy sets out our order-processing timelines, delivery expectations, shipping charges, tracking process, and international shipping terms. It is intended to provide customers with clear information in accordance with the Consumer Protection (E-Commerce) Rules, 2020, as applicable.
1. Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation.
Once your order has been successfully placed, you will receive an order confirmation by email to the email address provided during checkout.
Please ensure that your contact and delivery information is accurate at the time of placing your order.
Weekend Orders
Orders placed on Saturday or Sunday are processed and shipped on the following Monday, subject to applicable holidays and operational circumstances.
2. Domestic Shipping Within India
Standard delivery within India generally takes 3–7 working days after dispatch, depending on the destination, logistics network, and local delivery conditions.
Delivery timelines are estimates rather than guaranteed delivery dates. Certain locations, remote destinations, public holidays, severe weather, regional disruptions, or other circumstances outside our reasonable control may result in additional transit time.
3. Shipping Charges
Free shipping is available on all prepaid orders above ₹999, subject to the applicable shipping terms displayed at checkout.
Where shipping charges apply, the applicable amount will be communicated to you during checkout before the order is confirmed.
4. Shipping Confirmation and Tracking
Once your order has been dispatched, we will send a shipping confirmation by email to the email address provided during checkout.
Where tracking information is available, it may also be shared through email and/or WhatsApp.
We recommend checking your email after placing an order, including your spam, promotions, or other filtered folders if you do not immediately see our confirmation or shipping notification.
The availability and timing of tracking updates may depend on the logistics partner and the stage of the shipment.
5. Logistics Partners
Hi Shroomz works with established logistics providers, including Blue Dart, along with other logistics partners where appropriate, to support the fulfilment and delivery of orders.
The logistics partner used for a particular shipment may vary depending on the destination, service availability, shipment characteristics, and operational requirements.
6. International Shipping
International shipping is available.
International orders are subject to destination-specific shipping charges, logistics availability, customs requirements, import regulations, and other applicable requirements in the destination country.
International delivery timelines vary depending on the destination and may be affected by customs clearance, local authorities, international transit conditions, and the availability of local delivery services.
Customers placing international orders are responsible for providing accurate delivery information and, where applicable, complying with the import requirements of the destination country.
Any applicable customs duties, import taxes, clearance charges, or other destination-country charges may be payable by the customer unless expressly stated otherwise at checkout.
7. Delivery Delays
We work to fulfil and dispatch orders within the timelines stated above. However, delivery after dispatch is handled through third-party logistics networks and may occasionally be affected by circumstances beyond our direct control.
Such circumstances may include:
- Severe weather or natural events
- Public holidays or regional closures
- Transportation or logistics disruptions
- Regional restrictions or operational interruptions
- Customs clearance delays for international shipments
- Incorrect or incomplete delivery information
- Other circumstances affecting the third-party delivery network
Where we become aware of an unusual or significant delay affecting your shipment, we aim to communicate relevant information and assist you in tracking the order.
8. Delivery Information and Customer Responsibility
Customers are responsible for providing accurate and complete delivery information at the time of checkout, including the recipient's name, address, postal code, telephone number, and other information required for successful delivery.
Delays or additional charges resulting from incorrect, incomplete, or inaccessible delivery information may be outside our control.
If you believe your delivery information is incorrect after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, although changes may not be possible once an order has entered fulfilment or been handed over to a logistics partner.
9. Undelivered or Returned Shipments
If a shipment cannot be delivered because of an incorrect address, unsuccessful delivery attempts, refusal to accept the shipment, or other circumstances attributable to the delivery information or recipient, the shipment may be returned to us by the logistics provider.
If this occurs, please contact our team so that we can review the circumstances and determine the appropriate next steps in accordance with the applicable order and refund terms.
10. Contact
If you have questions regarding your order, delivery status, tracking information, or shipping arrangements, please contact our team.
Email: hishroomz@hanagriinnovations.com
For general customer assistance, please visit our Contact Us page.
Hi Shroomz™ is a brand operated by Han Agri Innovations Pvt. Ltd.